Privacy policy

This Privacy Policy explains how NatureJaguar LLC, operating as Golden Triangle Pools (“Golden Triangle Pools,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information through goldentrianglepools.com, customer accounts, quote and contact forms, communications, payment and scheduling features, and related pool-service operations (collectively, the “Services”).

This Policy applies to customers, prospective customers, website visitors, and other people who interact with the Services. Separate workforce notices may apply to employees and independent contractors.

• Contact and account information. We may collect your name, email address, telephone number, account credentials, communication preferences, and account history.
• Property and service information. We may collect service addresses, pool details, equipment information, water and chemical readings, gate or access instructions, service preferences, route information, appointment history, technician notes, and photographs or videos documenting pool conditions and completed work.
• Quote and transaction information. We may collect quote selections, approved prices, subscription status, invoices, payments, refunds, disputes, and related records.
• Payment information. Payment details are entered directly into Stripe-hosted payment fields or pages. Stripe processes and stores payment credentials. We may receive limited payment details such as a Stripe customer or payment-method identifier, card brand, last four digits, expiration date, billing name and address, and payment status. We do not intentionally receive or store full card numbers or CVC codes.
• Communications. We collect messages, emails, support requests, call notes, consent records, cancellation requests, and feedback you send to us.
• Device and usage information. We may automatically collect IP address, browser and device type, operating system, pages viewed, timestamps, referring pages, error logs, security events, cookie identifiers, and approximate location inferred from IP address.
• Information from service providers. We may receive address-validation results, payment status, email delivery information, fraud or bot signals, and account or authentication events from providers that help operate the Services.

Please do not submit Social Security numbers, government identification numbers, medical information, full payment-card data, or other sensitive information unless we specifically request it through an approved secure process.

We use personal information to provide quotes; verify service areas; create and manage accounts; schedule and document pool service; assign routes; communicate with customers; process and reconcile payments; maintain saved-payment-method references; send service, billing, and safety notices; respond to requests; prevent fraud, abuse, and duplicate submissions; secure and troubleshoot the Services; comply with legal, tax, accounting, insurance, and contractual duties; establish or defend legal claims; and improve our operations.

We may use service photographs and notes to document pool condition, verify completed work, train authorized personnel, resolve service questions, and support insurance or legal matters. We will not use identifiable customer-property photographs in advertising without separate permission.

We process information as needed to provide requested Services, perform our agreements, comply with law, protect legitimate business and security interests, and act with your consent when consent is required. When you submit a quote or contact form, or accept the Terms at checkout, you consent to our collection and use of the information described in this Policy, including contact details, service address, pool information, photos you upload, and communications needed to quote, schedule, bill, and perform service. You may withdraw consent for optional communications or permissions, but withdrawal does not affect processing already completed or information we must retain for lawful purposes.

We may disclose information to personnel and contractors who need it to perform assigned work; to hosting, database, authentication, storage, email, mapping, analytics, security, customer-support, accounting, and payment providers; to professional advisers and insurers; and to government authorities or other parties when reasonably necessary to comply with law, protect safety or rights, investigate fraud, enforce agreements, or respond to legal process.

Our providers may include Vercel, Supabase, Stripe, Resend, Google services, Cloudflare, and similar vendors used to operate the Services. Their handling of information is governed by their own contracts and privacy terms.

We may disclose information in connection with a merger, financing, reorganization, sale of assets, business acquisition, or similar transaction, subject to appropriate confidentiality and legal protections.

We do not sell personal information for money. We do not use or disclose personal information for cross-context behavioral advertising. If our practices change, we will update this Policy and provide any choices required by law before the new practice begins.

We may use cookies, local storage, and similar technologies that are necessary for sign-in, security, fraud prevention, preferences, form completion, performance, and basic analytics. You can control many cookies through your browser. Blocking essential storage may prevent parts of the Services from working. We do not respond to browser Do Not Track signals where no uniform legal standard applies, but we honor legally required opt-out signals when applicable to our practices.

Stripe is an independent payment processor and maintains payment credentials in its systems. We store only limited Stripe references and payment descriptors needed to manage subscriptions and show payment status. A website deployment, application error, or database update should not alter payment credentials stored by Stripe.

Stripe may process information under its own privacy policy and may retain transaction or identity information to comply with financial, fraud-prevention, tax, and legal duties. Requests involving Stripe-held data may require us to coordinate with Stripe and may remain subject to those duties.

While your account or service is active, we retain information reasonably needed to operate and protect the Services. After account closure, cancellation, or a verified deletion request, we will delete or de-identify eligible account content, operational information, and identifiable job photographs from active systems within 30 days.

The 30-day deletion rule does not require deletion of information that we reasonably need to retain for payment reconciliation, taxes, accounting, contracts, fraud and security, chargebacks, disputes, insurance, warranty or service history, regulatory requirements, legal holds, or the establishment, exercise, or defense of legal claims. We limit retained information to what is reasonably necessary and restrict its use to those purposes.

Backup copies may remain until overwritten through our normal secure backup cycle and will not be restored for ordinary business use. De-identified or aggregated information that cannot reasonably identify you may be retained. Third-party providers may retain information under their own legal obligations and retention schedules.

You may request access to, correction of, or deletion of your personal information; request a portable copy when reasonably available; update account information; withdraw optional consent; or opt out of marketing communications. Depending on applicable law, additional rights may apply.

Submit requests to support@goldentrianglepools.com. We may verify your identity and authority before acting. We will acknowledge and respond within the time required by applicable law. Our goal is to complete eligible deletion requests within 30 days. We may deny or limit a request where permitted by law, including when retention is necessary for the exceptions in Section 8, and we will explain the reason when required. Authorized agents must provide proof of authority.

Service and transactional messages, such as billing, safety, schedule, security, and cancellation confirmations, are not marketing messages and may continue while necessary to provide or close the Services.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. These may include access controls, encryption in transit, restricted administrative privileges, private storage, logging, monitoring, and service-provider controls. No system is completely secure, and we cannot guarantee that unauthorized access, loss, misuse, or interruption will never occur.

If a security incident affects personal information, we will investigate and provide notices as required by applicable law, including Florida law when it applies.

The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child provided information to us, contact us so we can review and delete it where appropriate.

The Services may link to or depend on third-party websites, applications, maps, payment pages, messaging services, and platforms. We do not control their independent privacy, security, availability, or data-retention practices. Review their policies before providing information directly to them. This section does not limit responsibilities that cannot lawfully be limited.

The Services are operated in the United States. Information may be processed in the United States and other locations where our providers operate, subject to applicable contractual and legal protections.

We may update this Policy to reflect legal, operational, or technology changes. We will post the updated version with a new effective date and provide additional notice when required by law or when a change materially affects how we use previously collected information.

Golden Triangle Pools
Operated by: NatureJaguar LLC
Email: support@goldentrianglepools.com
Phone: (352) 383-8944
Mailing address:
Triangle Pool Care
PO Box 204
Sorrento, FL 32776