Terms of service

These Terms of Service (“Terms”) are a binding agreement between you and NatureJaguar LLC, operating as Golden Triangle Pools (“Golden Triangle Pools,” “Company,” “we,” “us,” or “our”). They govern goldentrianglepools.com, online accounts, quotes, subscriptions, communications, and pool services we agree to provide (collectively, the “Services”).

By clicking an acceptance box, approving a quote, creating an account, authorizing payment, or using the Services, you agree to these Terms and our Privacy Policy. You must be at least 18 years old and legally able to authorize service at the property. If you act for another person or entity, you represent that you have authority to bind that person or entity.

By accepting these Terms and using the Services, you expressly grant the Company permission to:

Collect and use your name, email address, telephone number, service address, pool and property details, access instructions, preferred schedule information, account credentials, communications, and any photographs or videos you upload or that we take during service, as described in the Privacy Policy.

Enter the service area of your property at reasonable times with assigned technicians and contractors to perform approved pool work, including testing water, applying or transporting pool chemicals, adjusting equipment as reasonably needed for the approved plan, emptying baskets, cleaning surfaces when included, and documenting the visit.

Create and retain service records, notes, chemical readings, and reasonable photographs or videos of the pool, equipment, access points, and immediate service area for quality, safety, training of authorized personnel, dispute resolution, and insurance.

Contact you by email, phone, or text for transactional purposes related to quoting, scheduling, access, billing, payment failures, safety, cancellation, and account administration.

Process payments through Stripe and store Stripe payment-method references for recurring and authorized one-time charges. You understand that pool service involves outdoor work, chemicals, equipment, and property access, and that property damage or personal injury can occur. Except to the extent caused by the Company's failure to use reasonable care, and except for liability that Florida law does not allow us to limit, risk allocation is governed by the access, damage-report, disclaimer, and limitation-of-liability sections of these Terms.

Website quotes show your final monthly price based on the pool details you provide, including size, enclosure, debris, system, condition, frequency, and service level. That quoted price is the price for the described plan. We may decline service outside our service area or capacity. If the property differs materially from what you described, or if a material scope change is needed, we will present a revised price for your approval before recurring service continues under the new terms.

Your quote, work order, or service plan describes the included work and price and is incorporated into these Terms. Repairs, replacement parts, green-pool recovery, excessive debris, storm cleanup, leak detection, equipment installation, and other work outside the plan require separate authorization and may have separate terms or charges.

Quoted prices may expire on the date shown in the quote. Taxes, governmental fees, and third-party charges may be added when legally applicable and properly disclosed.

When you choose a first service day at checkout, that date must be at least two calendar days after payment (America/New_York), on a Monday through Friday. Ongoing visits are locked to that weekday unless we and you agree otherwise in writing.

Unless the approved quote says otherwise, pool service is offered as a month-to-month subscription that continues until canceled. Before enrollment, we will clearly display the recurring price or pricing method, billing frequency, included service, and cancellation method.

You authorize the Company and Stripe to charge the payment method you select for recurring fees, approved one-time services, applicable taxes, and other amounts you expressly authorize. Charges may appear under Golden Triangle Pools or the legal entity or descriptor shown at checkout. We may use account updater and retry features offered by Stripe, subject to applicable law.

You must keep billing and contact information current. A failed payment does not cancel amounts already owed. We may pause service after reasonable notice if payment fails, and we may resume only after the account is brought current. We do not charge an early-cancellation fee for a month-to-month subscription.

Payment information is entered directly into Stripe-hosted fields or pages. The Company does not intentionally receive or store full card numbers or CVC codes. Stripe stores payment credentials and provides us with limited identifiers and card descriptors needed to manage billing.

You authorize Stripe to save the selected payment method to a Stripe customer record for future charges that you approve under these Terms. Website updates, rollbacks, front-end failures, and ordinary database changes do not authorize us to delete, replace, or detach that Stripe payment method. You can request an update or removal through the available Stripe payment portal or by contacting us, subject to outstanding obligations and legal retention requirements.

If a charge appears incorrect, contact us promptly so we can investigate. Knowingly submitting a false chargeback or payment dispute may violate these Terms and applicable law. This sentence does not limit any lawful billing-dispute right.

You may cancel your subscription at any time through the online cancellation method made available to you or by emailing support@goldentrianglepools.com. Cancellation stops future recurring charges after it becomes effective. We will send or display confirmation.

Unless required otherwise by law or stated in your approved quote, cancellation is effective at the end of the current paid billing period. You may ask us to stop property access sooner. Amounts for Services already provided, approved one-time work, materials, and the current billing period remain due, and unused time is not prorated or refunded unless we agree otherwise or law requires it.

Canceling payment authorization alone does not cancel Services or erase amounts already owed. You should use the stated cancellation method so we can close the account, stop scheduling, and provide confirmation. There is no cancellation penalty for a month-to-month subscription.

We may change recurring prices or material subscription terms by providing advance notice required by law and, when required, obtaining your consent. A price change will not be applied retroactively. If you do not agree, you may cancel before the change takes effect.

Service days and times are estimates, not guaranteed appointments, unless confirmed in writing. Routes may change because of weather, holidays, traffic, emergencies, staffing, equipment failure, unsafe conditions, or operational needs. We may reschedule, combine, shorten, or adjust work when reasonably necessary while providing the agreed service over the applicable service period.

A short month, holiday, or route adjustment does not automatically reduce a flat monthly price when the plan is priced as a monthly service program rather than per visit. Any special visit guarantee must appear in the approved quote.

You authorize our assigned personnel and contractors to enter the service area of the property at reasonable service times for approved work and to test, adjust, add, apply, transport, and handle pool chemicals and related service materials as reasonably required by the approved service plan and safe pool-care practices. You must provide safe, lawful, and timely access; accurate gate, lock, alarm, and equipment instructions; working utilities and equipment; and notice of hazards, construction, leaks, electrical issues, aggressive animals, cameras, or other relevant conditions.

You must secure pets and persons who may interfere with safe service and promptly disclose any pet, broken, weak, or unreliable gate or latch, fragile or restricted driveway or parking area, defective pool equipment, known leak, unsafe surface, or other condition that could create a risk to people or property. We may skip or stop a visit when access is unavailable or conditions appear unsafe. A blocked or unsafe-access visit may count as a scheduled visit when we made a reasonable attempt to perform it. We are not responsible for escaped animals, activated alarms, or access delays except to the extent directly caused by our failure to use reasonable care.

You are responsible for maintaining safe barriers, gates, alarms, drains, electrical systems, pool equipment, water level, and compliance with property, lease, association, and governmental requirements. We do not provide lifeguarding, code inspection, engineering, electrical, plumbing, or emergency services unless separately licensed and expressly agreed in writing.

You are responsible for identifying and disclosing known preexisting damage, hidden defects, fragile or restricted driveways, unsafe gates or latches, defective equipment, and other unsafe property conditions before service. We are not responsible for preexisting damage, ordinary wear, concealed or latent defects, or damage caused by conditions outside our reasonable control, except to the extent directly caused by our failure to use reasonable care.

If you believe visible property damage was caused during a visit, notify us in writing within 7 calendar days after you discover it, include reasonable photographs and the relevant service date when available, and allow us a reasonable opportunity to inspect the condition. This notice requirement does not shorten a reporting period that applicable law does not allow us to shorten.

Before arranging non-emergency repair, alteration, or disposal of the affected property, you must give us a reasonable opportunity to inspect the condition and, where appropriate, correct a verified service issue. This does not require you to delay emergency work needed to prevent imminent injury or further property damage. We will investigate good-faith reports promptly. Nothing in this section waives responsibility for damage to the extent caused by the Company's failure to use reasonable care.

Nothing in these Terms is intended to waive or limit responsibility for bodily injury, death, or property damage to the extent Florida or other applicable law does not allow that responsibility to be waived or limited. Customers must promptly report any injury, safety incident, or property-damage claim so that the Company can protect people, investigate, preserve relevant records, and notify its insurer when appropriate.

Pool condition can change between visits because of weather, temperature, use, landscaping, water source, animals, construction, contaminants, equipment condition, leaks, power loss, customer actions, and other factors. We do not guarantee uninterrupted clarity, exact chemical readings between visits, stain prevention, algae prevention, equipment performance, or a particular result when conditions are outside our reasonable control.

You must tell us about known surface, finish, equipment, plumbing, electrical, or structural problems and about chemicals or treatments added by others. Mixing or independently adding chemicals can be dangerous and may affect service results. Follow posted safety instructions and do not enter the pool when advised that conditions are unsafe.

We may recommend repairs, water replacement, specialty treatment, or a service-level change when reasonably necessary. We will not perform separately billable repair or replacement work without authorization, except for minor emergency measures you previously authorized in writing. Manufacturer warranties and third-party product warranties are governed by their own terms.

We may delay, modify, or suspend work because of lightning, heavy rain, hurricanes, flooding, extreme heat, unsafe air quality, public emergencies, government orders, supply shortages, labor disruptions, utility or network failures, or other events beyond reasonable control. Standard service does not include hurricane preparation, storm cleanup, flood recovery, or extraordinary debris removal unless expressly included. We are not liable for delay or nonperformance caused by such events, but this does not excuse refunds or remedies that applicable law requires.

You authorize us to create service records and take reasonable photographs or videos of the pool, equipment, and immediate service area to document condition, work, access, safety, and disputes. We will handle identifiable images under the Privacy Policy. We will not use identifiable images of your property for public marketing without separate permission.

Service records are evidence of our observations at the time recorded, not a comprehensive inspection or guarantee that all defects were visible or discovered.

You consent to receive transactional communications about quotes, scheduling, service, access, billing, payment failures, security, safety, cancellation, and account administration by email, telephone, or text using the information you provide. Message and data rates may apply. Marketing messages, if any, will use consent and opt-out controls required by law. Consent to marketing is not a condition of purchase.

You must provide accurate information, protect account credentials, and notify us promptly of suspected unauthorized access. You are responsible for activity performed through your account to the extent permitted by law.

You may not misuse the Services, bypass access controls, probe or disrupt systems, submit malicious code, scrape protected content, impersonate another person, upload unlawful material, abuse forms or payment systems, or interfere with another user. We may use rate limits, bot protection, logging, and other controls to protect the Services.

The Services may depend on third parties such as Stripe, Vercel, Supabase, Google, Resend, Cloudflare, telecommunications providers, mapping providers, banks, and device platforms. We do not control their independent systems, terms, privacy practices, outages, routing, delivery, charge authorization, or data retention.

To the fullest extent permitted by law, the Company is not responsible for losses caused solely by a third party's outage, error, security incident, inaccurate data, or service failure that is outside our reasonable control. This provision does not excuse our own breach, negligence, or duties that cannot lawfully be waived.

The website, software, text, graphics, logos, workflows, and other Company content are owned by or licensed to the Company and protected by applicable law. We grant you a limited, revocable, nonexclusive, nontransferable right to use the customer-facing Services for their intended purpose. You may not copy, sell, reverse engineer, or commercially exploit Company content or software except as law expressly permits.

We may suspend or terminate access or service for nonpayment, unsafe conditions, abuse, fraud, unlawful conduct, repeated access failures, material breach, service-area changes, or operational inability to continue. When practical, we will provide notice and an opportunity to correct a curable issue. You remain responsible for amounts earned before termination. Sections intended by their nature to survive will survive, including payment, disclaimers, liability limits, indemnity, dispute resolution, and record-retention provisions.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR EXPRESS PROMISES IN AN APPROVED QUOTE OR WRITTEN WORK ORDER, THE COMPANY DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE, COMMUNICATIONS, ROUTES, THIRD-PARTY INTEGRATIONS, OR SERVICE RESULTS WILL BE UNINTERRUPTED, ERROR-FREE, OR PERFECT.

Some rights and warranties cannot be excluded. Nothing in these Terms excludes a right or remedy that applicable law does not allow you to waive.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, USE, DATA, OR GOODWILL; OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE TOTAL SUBSCRIPTION FEES YOU ACTUALLY PAID TO THE COMPANY FOR THE PROPERTY AND SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT THAT FIRST GAVE RISE TO LIABILITY.

These limits apply regardless of the form of action and are an essential basis of the agreement. They do not apply to liability that cannot lawfully be limited, including liability for fraud, willful misconduct, or gross negligence to the extent applicable law prohibits limitation.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the Company and its owners, employees, contractors, and agents from third-party claims, damages, penalties, and reasonable costs arising from your material breach of these Terms; unlawful use of the Services; inaccurate authority or instructions; unsafe property conditions you knew or reasonably should have known about and failed to disclose; or content you submit. This obligation does not apply to the extent a claim was caused by the indemnified party's negligence, willful misconduct, or violation of law.

Before filing arbitration or a court action, the complaining party must send an individualized written notice describing the facts, requested relief, and contact information. Send notices to support@goldentrianglepools.com and Triangle Pool Care, PO Box 204, Sorrento, FL 32776. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. This requirement does not prevent either party from seeking urgent temporary relief when necessary to prevent immediate harm.

Except for an eligible individual claim in small claims court and requests for temporary injunctive relief, any dispute arising from or relating to these Terms or the Services that is not resolved under Section 20 will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and Consumer Due Process Protocol then in effect. The Federal Arbitration Act governs this section. The arbitrator may award any individual remedy available in court, but may not combine claims or preside over a class, collective, coordinated, consolidated, or representative proceeding except as the applicable AAA mass-arbitration rules expressly require.

YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, OR REPRESENTATIVE ACTION. Arbitration will occur by documents, telephone, video, or in person in the county where you live or Lake County, Florida, as the AAA rules and applicable law permit. Fees will be allocated under the AAA consumer rules, and the Company will pay amounts it is required to pay for the clause to be enforceable.

You may opt out of this arbitration section by sending a signed notice with your name, account email, property address, and a clear statement that you opt out. The notice must be sent to support@goldentrianglepools.com or Triangle Pool Care, PO Box 204, Sorrento, FL 32776 within 30 days after you first accept these Terms. Opting out does not affect service or any other provision.

If a final decision finds a particular part of this Section unenforceable, that part will be severed to the minimum extent necessary, except that if the class-action waiver is unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court and the remaining arbitrable matters will be stayed.

Florida law governs these Terms, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. For any dispute that is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state courts located in Lake County, Florida, or the federal court with jurisdiction over Lake County, Florida. Each party waives objection to that forum to the fullest extent permitted by law.

You agree to conduct transactions electronically and to receive agreements, disclosures, notices, invoices, and records electronically. You may retain copies by printing or saving them. Electronic acceptance, records, and signatures may be used to the extent allowed by the Florida Uniform Electronic Transaction Act and other applicable law.

Notices to you may be sent to the email address, telephone number, account, or property address you provide. You must keep contact information current. Legal notices to the Company must be sent to the contact information in Section 26.

We may update these Terms prospectively. We will post the updated version and provide additional notice or obtain consent when required by law or when a change materially affects an active subscription. Changes do not retroactively alter a dispute that arose before the effective date of the updated Terms. Continuing to use the Services after a properly noticed effective date constitutes acceptance where permitted by law.

These Terms, the Privacy Policy, the approved quote, and any signed work order form the entire agreement about the Services and replace prior statements on the same subject. If an approved quote conflicts with these Terms, the quote controls only for the specific scope, price, and schedule it expressly changes.

If a provision is unenforceable, it will be modified or severed to the minimum extent necessary, and the rest remains effective, subject to the special severability rule in Section 21. A waiver must be in writing and applies only to the specific instance. You may not assign your rights without our consent; we may assign these Terms in connection with a sale, financing, reorganization, or transfer of the business or Services. Headings are for convenience only.

Golden Triangle Pools
Operated by: NatureJaguar LLC
Email: support@goldentrianglepools.com
Phone: (352) 383-8944
Mailing address:
Triangle Pool Care
PO Box 204
Sorrento, FL 32776